Terms and Conditions of Funds Transfer

These terms and conditions are an "Agreement" between you and ACLEDA Bank Plc, please carefully read these terms and conditions to understand in relation to the use of Funds Transfer.

CUSTOMER'S RESPONSIBILITY

1. You must ensure that all information provided are true and correct.
2. In case of changing information, delaying payment, or cancelling funds transfer transaction, please notice to ACLEDA Bank in writing.
3. You are wholly responsible for Cambodia and international law on the funds transfer and guarantee that you are acting on your own and relatives or the settlement under the agreement.
4. You must to cooperate in providing related supporting documents in case of the bank requirement.
5. Financial Relationships occur when the two transactors, particular business enterprise are affiliated. This means one of transactor directly or indirectly holds partial or full ownership of another transactor.

   FINANCIAL RELATIONSHIP:

• Relationship (R): If the resident transactor/nonresident transactor is a direct investment enterprise (DIE) of nonresident transactor/resident transactor who has 10% or more of share ownership in DIE.
• Non-Relationship (N): If resident and nonresident transactors have no share ownership whatsoever or have share ownership less than 10%.
• Don't know (DN)
6. You are fully responsible for the accuracy of the supporting documents related to the fund transfer transaction and shall bear all legal liability in connection with the documents provided. This includes any loss, block, refund, freezing or cancellation of the fund transfer in the event that the bank, the correspondent bank or intermediary bank is unable to process the transaction, or if it is found that the transaction is involved in unlawful activities and/or violations of national and/or international laws/regulations.

FUNDS TRANSFER

1. Funds transferred by ACLEDA Bank will be made after the bank approves your transfer application.
2. ACLEDA Bank will make payment in accordance with the information specified in the application form, so the bank will not be liable for any costs or losses resulting from insufficient or wrong information given.
3. The funds transfer transaction in other currencies beside Khmer Riel and US Dollars, even though the beneficiary has an account or no account, the customer could be withdrawn when the bank has sufficient reserves of that currency. Otherwise, they have to withdraw in Khmer Riel or US Dollars according to the bank's prevailing currency exchange rate of ACLEDA Bank.
4. For Fund Transfer transactions to non-account recipient:
• For Fund Transfer transactions to non-account recipient, the transfer amount can be kept in the suspend account in 360 days only. Thus the sender has to contact the recipient to withdraw money timely.
• After receiving inward fund transfer in 360 days without the recipient's present (the recipient has no account), that amount will be delivered to the ACLEDA Bank's revenue account.
• In case of the sender or recipient comes to get fund from 361 period, she/he has to attach with fund transfer documents (for sender) or test question or identification document (for recipient) the bank will return fund to the sender or recipient after getting an approval from management.
5. For the termination of the transaction, ACLEDA Bank will return the transfer amount only whereas the transaction fee will not be returned. Overseas funds transfer, the customer will receive the actual amount after correspondent bank return the fund (in case currency return differ from account sender, the bank will credit to sender account based on actual exchange rate) or will not receive, if the recipient at abroad does not allow to return to you.
6. Fee "OUR" means ACLEDA Bank guarantee full amount sent to beneficiary bank. However, beneficiary bank may charge additional fees; therefore, ACLEDA Bank does not guarantee that receiver will receive full transferred amount.

TYPE OF CURRENCY

Available currencies for the remittance services are KHR, USD, THB and other currencies which ACLEDA Bank Plc. has officially launched. In case of any transaction in different currency, the amount of withdrawal will be converted to be KHR or USD according to the prevailing currency exchange rate of ACLEDA Bank at that time.

FEES CHARGE

1. You must check the officially service fees launched or the agreed fee before deciding on each transaction and agree to allow the bank to deduct money from their account to cover the fees and other related expenses.
2. The transaction fee that was already agreed will not allow any modification or change without the consent of the either parties.
3. For Overseas funds transfer via SWIFT, the Bank may request you to pay for additional fees on any information modifications or additional information needed by the correspondent bank at overseas.

CONFIDENTIALITY

ACLEDA Bank will not disclose all funds transfer information to any person, except to the following cases:

1. ACLEDA Bank requires information for preparing report or other relevant activities required by the law.
2. In case of court citation or authority use for investigating or processing any unlawful conduct whether you have involved directly or indirectly.

ANTI-MONEY LAUNDERING AND COMBATING THE FINANCING OF TERRORISM

You agree ACLEDA Bank may postpone, block or stop processing funds transfer if the ACLEDA bank Plc. or correspondent bank has found that the process may:

1. Directly or indirectly involve the proceeds of unlawful conduct; and
2. Breach any national or international law.

INDEMNITY

1. You unconditionally agree to indemnify and compensate the bank against all losses, claims, costs or expense which the bank may incur as a result of processing funds transfer.
2. You authorize the bank to debit cash from your account in order to indemnify all claims as mentioned above on the actual situation.

OTHERS

1. These terms and conditions are subject to change frequently in order to comply with the Cambodia law.
2. These terms and conditions are made in both Khmer and English, so if there is any inconsistency between Khmer and English versions, the terms of Khmer version shall prevail.
3. Relevant parties have read, understood, and agreed all points as mentioned in these terms and conditions.