Legal Notice

Content Disclaimer

All details and information found on our Website have been investigated and checked by ACLEDA Bank Plc. or by a third party. However, ACLEDA Bank Plc. and any third party do not assume liability for the accuracy, completeness and up-to-dateness of the contents. This also applies to Websites accessed through hyper-links.

Advice

The information available on the Website is not intended to replace personal advice from a financial advisor. We have qualified advisory staff who are able to give you individual professional advice.

Websites

The content and design of the Websites is subject to copyright. Duplication of pages can only be made with the prior agreement of ACLEDA Bank Plc., unless the duplication is of a nature which does not need consent, in accordance with legal stipulations.

Privacy Notice

This Privacy Notice ("Notice") sets out the basis which ACLEDA Bank Plc. ("we", "us", or "our") may collect, use, disclose or otherwise process CUSTOMER's ("you", or "your") personal data in accordance with our internal data protection policy. This Notice applies to personal data we collect from you when you use our website.

Definition of "Personal Data"

Personal Data / Personal Information means data, whether true or not, about a customer/an individual who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

What information we collect

• We may collect information only when you provide it to us by registering/filling out any of our application forms or other web forms on our website. That information can be Name, Gender, Date of Birth, National ID. Card/Family Book/Passport, Address, Marital Status, Phone, Email, Occupation, and so on.
• We use "cookies", where a small data file is sent to your browser to store and track information about you when you access our websites. The cookie is used to improve our products and services and deliver services available on our websites.

Purpose of use of personal data

We may collect and use your personal data for any of the following purposes:

• Provide you with detailed information, products or services.
• Respond to your queries and feedback in case you have asked or summited the evaluation forms via our website.
• To support any compliance obligations, any applicable laws or regulations, or assist in law enforcement and investigations conducted by any governmental and/or authority.

We may disclose your personal data:

• Where such disclosure is required for performing obligations in the course of or in connection with our provision of the products and services requested by you.
• To third-party service providers, agents, and other organisations, we have performed any functions regarding the purposes as mentioned.
• Advertise our products and services; anyway, you always have the right to stop receiving our advertisement by yourself.
• Provide you comprehend how the accounts, products and services are used.
• Analyse data to better understand your circumstances and preferences so we can make sure we can provide you with the best advice and offer you a tailored service.
• We may share your information to our branches, subsidiaries, and any sub-contractors, agents or service providers who work for us or provide service to us.

Your rights

The rights you have regarding the information that stored including:

• the rights to request us to update your information if it is incorrect or incomplete;
• in some circumstances, the right to demand us to delete your information, but we may continue to keep your information if we are entitled or required to keep it;
• The right to demand us to restrict our processing of your information in some situations. Once there may be cases where you object to or ask us to restrict our processing of your information, but we are entitled to continue processing your information and/or to refuse that request.
• The right to withdraw your consent when terminate our bank service, the bank shall promptly cease any further processing of your personal data associated with the service. However, we may continue to retain your personal information with reference of our data retention policy, legitimate to do, or to support any applicable laws or regulations.

Protection of personal data

To safeguard and protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks, we implement optimal security protections solution and control measures, including technology with high availability of infrastructures, encrypted with strong cryptographic key and complies industry security standards to keep your information safe and secure way.

We also required our employee and any third parties who have access to your information or carry out any work on our behalf to abide by appropriate compliance standards to protect any information by applying appropriate security protection mechanisms for the data in process, transmit and at rest.

Your personal data is stored exclusively within the Cambodia area ensuring adherence to applicable laws and regulations.

Inquiries

If you have doubt or need further information on anything we have mentioned in this Privacy Notice, please contact us via inquiry@acledabank.com.kh or phone 023 994 444, 015 999 233, or our nearby offices at your convenience.

We may revise this Notice from time to time without any prior notice.