Zero Tolerance Statement

The Bank develops and adopts an industry-wide set of customer protection principles and its credit related staffs are regularly trained on how to make credit assessment, debt collection, code of conduct, lending guidelines, E&S impacts assessment and the mandatory course on responsible lending, etc.

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Beware of online scams, especially applications that sell low-cost products that may contain a new Trojan malware.

The scammers published infected applications on websites that resemble the official application stores, so scammers often ask users to download from their websites (unknown publisher).

Therefore, to avoid this scam, please immediately remove those unknown publisher applications from your phone and do not make any payment transaction with those applications. On the other hand, please Deny or Uninstall if any application is required to have full control of your device.

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Beware of phishing scams via Call, SMS, E-mail, Telegram, or other social networks to steal sensitive data related to your bank account, password/PIN, or OTP.

DON'T click any links or respond if you receive an urgent request for your personal information to unlock your account, verify your identity, or confirm account details.

Please read the article on personal security knowledge/awareness on how to avoid and prevent these phishing scams: https://www.acledabank.com.kh/kh/eng/security_tip_phishing

ជម្រាបជូនអតិថិជន និងសាធារណជន ជាទីគោរព! សូមមេត្តាប្រុងប្រយ័ត្នជនឆបោកតាមមធ្យោបាយអេឡិចត្រូនិក និងរូបភាពផ្សេងៗ ដូចជាការបន្លំធ្វើជាថ្នាក់ដឹកនាំ បុគ្គលិកធនាគារ ឬបុគ្គលល្បីឈ្មោះណាមួយ រួចផ្ញើសារបញ្ចុះបញ្ចូល ឱ្យអតិថិជនផ្ទេរប្រាក់ទៅឱ្យពួកគេ ដើម្បីជាថ្នូរទទួលបាននូវរង្វាន់ ឬអត្ថប្រយោជន៍ផ្សេងៗ។ សូមអតិថិជន និងសាធារណជនទាំងអស់ មេត្តាប្រុងប្រយ័ត្ន និងទទួលជ្រាបជាព័ត៌មាន។ សូមអរគុណ។
Dear customers and public! Please be careful of money scams from some crypto-related platforms, such as PAYEER, have been using the name of ACLEDA Bank without authorization and have announced its collaboration in form of payments, deposits and withdrawals of investment in Bitcoin, Ethereum, and Crypto wallets.

ACLEDA Bank denies this advertisement and confirm no affiliation with PAYEER or any cooperation in payments or trading in cryptocurrencies.

Please be careful with all these transactions and activities to avoid falling into deception, investment, or trading in unsafe financial instruments, which may lead to losses or damage.

We would like to inform all customers and the public that the images below are fake information. Please be careful and informed. Thank you.
The bank staff never call you asking for Password/PIN/OTP number. These Password/PIN/OTP number are your personal and confidential information, so DOT NOT give these numbers to anyone, even if the person claims to be a bank staff.


ACLEDA Bank Plc. would like to inform all customers and the public that the Bank serves the customers and public through ACLEDA mobile, ATM machine and the Bank's counters only.

The Bank has no deposit collection or loan repayment services through Credit Officer or any employee. The customers and public shall be prudent and avoid from being cheated by some cheaters and report to relevant competent authorities in case of need.

Please kindly use digital and self service banking through mobile (ACLEDA mobile) 24 hours / 7 days for keeping safe.

If costumers and/or public have any doubt, please contact to Call Centre (24 hours per day and 7 days per week) through phone number: 023 994 444 or 015 999 233. Thanks!