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Retail Banking

How to use ACLEDA Authentication and Hard Token

How to activate ACLEDA Authentication

  1. Download ACLEDA Authentication in App Store or Google Play
  2. Open ACLEDA Authentication app
  3. Choose "Create one"
  4. Choose "SKIP" button
  5. Enter "User ID", "E-mail", and "Phone number"
  6. Choose "SUBMIT" button
  7. Enter verification code sent to your mobile phone or e-mail
  8. Choose "VERIFY" button
  9. Enter PIN and confirm PIN for using with this ACLEDA Authentication
  10. Choose "SUBMIT" button
  11. ACLEDA Authentication registered successfully

How to use ACLEDA Authentication (Push Notification) 

  1. Login ACLEDA Internet Banking
  2. You will see push notification of ACLEDA Authentication on your mobile phone
  3. Press on the notification to open ACLEDA Authentication app
  4. Verify UserID and enter PIN
  5. Press "LOGIN" button
  6. Choose "Yes, it's me" button

How to use ACLEDA Authentication (Scan QR) 

  1. Login ACLEDA Internet Banking
  2. Choose "Scan QR" button
  3. Open ACLEDA Authentication app in your phone
  4. Enter User ID and PIN
  5. Choose "LOGIN" button
  6. Choose "Scan QR" button
  7. Scan QR and choose "Yes, it's me" button

How to activate Web Token 


Login
Authentication
Registration
Registration
Two-Factor Authentication

I. Use existing password of ACLEDA Internet Banking

  1. Login ACLEDA Internet Banking
  2. Enter User ID and Password
  3. Choose "LOGIN" button
  4. Click on the link "Please click here to register Web Token on this browser"
  5. Fill in the Web Token Registration's form (input email and phone number, the same as in the registration of ACLEDA Internet Banking)
  6. Click "Submit" button
  7. Enter "Registration Code", sent to your email, and then input new 4-digit PIN
  8. Click "Submit" button
  9. Web Token has been activated successfully, click "OK" button
  10. Please enter 4-digit PIN you set in step 7
  11. Click "Verify" button

II. Request new password of ACLEDA Internet Banking

  1. Login ACLEDA Internet Banking
  2. Choose "Forgot Password"
  3. Enter "User ID", "Email", and "Phone Number"
  4. Choose "Submit" button
  5. Click on the link "Please click here to register Web Token on this browser"
  6. Input date of birth and security code
  7. Choose "Submit" button
  8. Enter "Registration Code", sent to your email, and then input new 4-digit PIN
  9. Click "Submit" button
  10. Web Token has been activated successfully, click "OK" button
  11. New password is sent to your registered email

How to change default token

  1. Login ACLEDA Internet Banking
  2. Choose profile icon on the top right hand
  3. Choose "Manage Your Account"
  4. Select Default Authentication
  5. Press check button

How to use Hard Token to check OTP 

  1. Check your Hard Token device
  2. Enter this OTP in ACLEDA Internet Banking
  3. Press "Verify" button