GENERAL TERMS AND CONDITIONS GOVERNING THE OPERATING OF ACCOUNT WITH ACLEDA BANK PLC.

This "General Terms and Conditions", or "Agreement", is established as a standard for transparency of Bank account execution and customer protection, and use in conjunction with "Account Operating Conditions, Interest Rate and Fee Charge" and our "Interest Rate Table" provided to customer. Together, the Account conditions or this agreement, Interest Rate and Fee Charge of Account Operations explain our deposit, saving and other services that ACLEDA Bank Plc. provided.

When you agrees to open an account in front of an agent or open an account via a self-service through an online system, the Bank confirms that customer has accepted to this agreement, agreed with Interest Rates and Fees Charge of Account Operations that ACLEDA Bank Plc has officially launched, and this Agreement will be effective.

We may change the Agreement, Interest Rate Table and Conditions and Fees Charge of Account Operations at any time subject to applicable law and real situation happened. The latest version will be available in this web page for the purpose of disseminating to customer and implementing the account with current and future. Except indication herein, we will inform you of changes that affect to your rights and obligations. We will notify any changes affecting the rights and obligations of customer (by any appropriate means or to the extent possible by the Bank).

The words "you" "your" "yours" and "customer" refer to the register who request to open an account or the account holder(s) or User who operate the Bank services.

The words "We" "us" "the Bank" and "our" refer to ACLEDA Bank Plc.

1. ACCOUNT OWNERSHIP

You may open an account in your name or join with other person(s) or on behalf of other persons or companies. This following is the available types of ownership:

• 1.1 INDIVIDUAL ACCOUNT
  This account opened by an individual with sole proprietorship or named as beneficiary.
• 1.2 CORPORATE ACCOUNT
  This account opened by authorized person "authorized signatories" on behalf of a company, including Partnership, Corporation, NGOs/IOs, Projects, etc.
• 1.3 JOINT ACCOUNT
  This account opened by two or more parties to hold equal ownership in funds deposited. These terms and conditions will apply to all of the joint customers together and individually. Each joint customer will be individually liable to the Bank for the full amount of any liability of the joint Customer to the Bank.

2. ACCOUNT OPENING

2.1 The applicant(s), the "customer" must complete and to do Thumbprint/Biometric or sign the forms provided by the Bank and give the identification document of individuals and/or entities and other document in accordance with the Bank's policies and procedures to verify accuracy and validity. Any change in the information must be notify to the Bank. In the case where the customer is unable to sign or to provide a Thumbprint with a disability, to do the following:

• Both blinds: another legal person is required to accompany such as a guardian, relative, or any person who the customer trusts... (as a witness) and a written confirmation on the original copy of identification document of that person to confirm the alliance between the account holder and the witness in fully responsibilities with the Bank officer follow the procedures determined by the Bank in force.
• Disability in both hands: footprint instead of thumbprint or apply as a blind customer is required.

2.2 When opening a Current Account, the Customer is required to make an initial deposit of an amount determined by the Bank. No initial deposit is required for Savings Accounts or Demand Deposit Accounts. However, for Term Deposit, the Customer must deposit an amount that is not less than the minimum balance set by the Bank.

2.3 Current Accounts require the customer to use cheques to operate transactions. For Savings Accounts, the customer may choose to use either a passbook or an account information card, according to the customer's need. For the use of cheques and passbooks, the customer must pay the service fees as determined by the Bank.

2.4 For all types of current accounts, the customer shall authorize the ACLEDA Bank Plc. to submit any information of cheques issuing with insufficient or none to third parties through Credit Bureau (Cambodia), for the purposes stated in Prakas on Credit Reporting. Meanwhile, the customers have the right to receive their personal information, and have the right to requesting for correction or deletion of such data if there is sufficient evidence in accordance with the procedure set forth in the NBC's Prakas on Credit Report.

2.5 Holders of all account types are encouraged to register in AC Super App and/or ACLEDA Internet Banking to enhance convenience in managing and executing transactions. These services facilitate fund transfers, payments, and transfers to/from securities trading accounts, and specifically, the ability to monitor account statements anytime and anywhere. Exemptions may apply for customers receiving benefits from the National Social Security Fund (NSSF), the National Foundation for Veterans (NFV), or the Persons with Disabilities Foundation (PWDF), should they be unable to use digital services.

2.6 The customers must not open an account for selling or leasing or giving to any person for fraudulent purposes, or to stand in the name of opening an account for another person, or to commit any other offense, that is contrary to national and international laws. In the event that the customer's account is found to be involved in any illegal activity, or conduct transactions related to money laundering and terrorist financing or financing the proliferation of weapons of mass destruction or other fraud, the account holder will be punished and/or fined in accordance with applicable law. Moreover, the Bank will not be liable to the customer or any party in such cases.

2.7 All U.S. Citizens account holder (Individuals or Corporate) are required to provide a TIN-Tax identification number for individuals, or an EIN-Employer Identification Number for legal entities, by completing the W-9 form in accordance with the tax compliance for US Overseas Accounts as stated in ACLEDA Bank Plc's policies.

3. CLOSING ACCOUNT

3.1 Closing Individual Account, you are required to complete the closing account application form provided by the Bank and for joint account must agree by all members or if necessary, the Bank's authorized person has the right to approve in accordance with the account operating condition. The remaining balance in the account must comply with the account operating conditions and specimen signature kept in the Bank.

3.2 Closing Corporate Account, you (the account holder or authorized person) are required to properly write closing account letter with specimen and stamp (if any) or complete the closing account application form. Making the remained balance withdrawal must comply with the account operating condition and specimen signature kept in the Bank.

3.3 Fees will charge with a certain amount set by the Bank if you close your account within three (3) months from the opening date of the account.

3.4 Closing Saving Account is not required you to return Passbook and Customer Account Information, except the necessary case only.

3.5 Closing Current Account, you are required to return all blank cheques to the Bank and ensure that there is no any used cheques unless you have to notify before closing current account. Otherwise, the customer must make a written guarantee before closing the account. In the event of the account holder issuing a cheque with insufficient or none more than three payments, the Bank is automatically entitled to close the client's account even if the Bank has not yet collected any new or outstanding cheques.

3.6 The customer must obtain all necessary approvals, if any, from the Cambodian authorities, which may be required to enable the customer to open, maintain and operate the account with the Bank. The Bank may request the customer to provide evidence of such approval at any time.

3.7 The Bank reserves the right to block/detention temporary the amount in account or close the customers' accounts without prior notice to the customer, if there is evidence that the Bank receives instructions or requests from competent authorities and/or has documents confirming:

• The customer has not complied with the policies, laws and regulations related to the use of the account.
• The customers has opened an account for selling or leasing or have been represented to open accounts for other persons for use in violation of the terms and conditions of opening and operating an account at ACLEDA Bank Plc.
• The account operation of customer might violate any Law of the Kingdom of Cambodia or any other country, directly or indirectly involve with any designated individual or entity prohibition or any illegal activities or transfer in/out with sanction countries, etc.

3.8 When the customer account is closed, the account holder may request the Bank to remove or reserve the right for the Bank to continue to retain such personal information. However, we may continue to retain your personal information for a period or delete the data associated with the account from the system in accordance with the data retention policy of ACLEDA Bank Plc., to perform the Bank's obligations with the legal or regulatory framework.

4. OPERATION OF ACCOUNT

4.1 All instructions to the Bank must be in writing with the original Thumbprint/Biometric or signature of the account holder or the authorized in the same style as given in the specimen Thumbprint/Biometric or signature provided to the Bank. In the case where the customer is unable to sign or to provide a Thumbprint with a disability, must be comply with account opening conditions. The withdraw cash or transfer by using automatic fingerprint machine under limitation amount is not require to do signature or thumbprint on withdrawal or transfer voucher any more. It is not the Bank's policy to accept photocopies or instructions by phone or e-mail unless the customer has made separate arrangements in writing with the Bank. Ambiguous or conflicting statements obtained from customers will not be undertaken until the instructions have been properly clarify.

4.2 The customer will obliged by any arrangements agreed with the Bank for cheques issue or cheques written or accounts operation including arrangements for the joint signature, multiple signatures, maximum or minimum amounts of any accounts.

4.3 All operation of account such as transfer in, deposit, or other transactions that have different currencies from the original currency of the customer account at ACLEDA Bank, the Bank will automatically convert those currencies to be the same as original currency of the customer account in accordance with the prevailing exchange rate of ACLEDA Bank.

4.4 The Bank shall have the rights, at its sole discretion, to pay to accountholder any amount to be withdrawn from the foreign currency account (other than the US dollar) by any or the combination of the two following methods:

• By cash payment in US dollars or Khmer Riel, converted from the equivalent of the relevant foreign currency in the account at the Bank's exchange rate at the time of transaction and/or
• By cash payment in the same foreign currency of account. Through this option, the Bank's commission in lieu of foreign exchange may apply.

4.5 For Securities Trading transactions (private securities or government securities), the trading account holders or custodian account must hold cash at least 100% of total value of share purchased including trading fees in their trading account for the share purchased (Trading Account Balance > 100% of Total Securities Value " Securities Price* Number of Shares Purchased " Plus Trading Fees). This deposit may be less than 100% of the value of share purchased, including trading fees in their trading account for the share purchased, in case there is an additional guidance mechanism or procedure from the Cambodian Securities Exchange or the Cambodian Securities Regulator or the National Bank of Cambodia. Settlement between Client Money Accounts, Proprietary (Own) Account and Cash Settlement Accounts of Securities Firm, and Operator's Account of Cambodian Securities Exchange clearing and settlement system, shall be executed upon ACLEDA Bank Plc.'s receive of e-settlement instructions. These instructions issued by Cambodian Securities Exchange and Securities Firms through Cambodian Securities Exchange system, other officially authorized or through digital means officially authorized by Cambodian Securities Exchange or through the NBCP system of the National Bank of Cambodia, without any permission of account holders. Other transactions beside the mention above must be complied with General Terms and Conditions Governing the Operating of Account with ACLEDA Bank Plc.

5. ALTERATION

5.1 All types of account (Saving Account, Current Account, Demand Account, Term Deposit, and other account) may change any information anytime you want. You are required to fill out the Change Information Application Form at any ACLEDA Bank Plc. office or download website: www.acledabank.com.kh/kh/eng/formcenter and properly fill in the form provided to the Bank, including valid legal documents and/or other necessary documents related to the change of information. This information is only valid until the customer has been informed the new and you are solely responsible for any damage that may be caused by updating the information.

5.2 The completion on Change Information Application Form above also applies to joint and corporate accounts, but it must approve by all members, or may allow any member to request in accordance with the Account operating conditions at the discretion of the Bank. Otherwise, the corporate account also allows request changing information through a notice to the Bank in writing by account holder or authorized person.

5.3 The changing identification documents or related documents when the document is nearing its expiration date or has reached its expiration date is the customer's own obligation to maintain the legal validate the document and can provide to the Bank's office or through a sale officer outside the Bank office or via e-message for individual account. The Bank will notify you by any means or take other measures to update relevant legal documents that will expire.

5.4 The Bank reserves the right to override any changes of customer's information if it observes that the request of customer does not perform properly regarding to the general terms and condition governing the operation of account with the Bank.

6. OVERDRAFT LIABILITY

In the case of overdraft withdrawal (the balance in the account), the customer has to repay the overdraft to the Bank and interest payment on the daily debit balance and other penalties as determined by the Bank.

7. PRUDENTIAL

7.1 When losing blank cheques, you are required to notify the Bank immediately in writing with information such as account name, account number, specifying the time, date, place, the number of sheet and cheques serial number that you lost in order the Bank automatically stop that cheque(s) in the Bank's system.

7.2 When losing cheques with note amount or stop any cheques, you are required to notify the Bank immediately in writing with information such as account name, account number, specifying the time, date, place, cheques serial number, exact amount of the cheques, the name of the person or entity who is the cheques receiver and the reason for termination. If information you provide is incorrect, we are not liable to you or anyone else if we do not stop payment on the item.

7.3 You are required to keep a minimum balance in your account with us. Fees will be debited from customer's account at the end of each month if the account balance falls below minimum balance unless prior arrangements or approval from Bank.

7.4 On the death or incompetence of a joint customer, the Bank will handle all account balances and collaterals belonging to the joint account as order of the survivor(s) who are still a member as reference.

8. CURRENT ACCOUNT

8.1 Cheques must use in accordance with law on Banking and Financial Institutions of Kingdom of Cambodia and the customer acknowledges that such law may restrict the making of certain payments in Cambodia in US Dollars or other foreign currency. The Bank has no liability to ensure that it is lawful and refuses to make payments until the Bank is satisfied that it is valid by the law.

8.2 Each cheques issued must provide sufficient funds for the Bank to be paid; otherwise, the customer will be subject to a cash penalty in accordance with the law on Banking and Financial Institutions of Kingdom of Cambodia and/or be held liable to the law.

8.3 All issued cheques shall be paid at presented date, and even any holder presents cheques before its due date, the cheques shall still be paid at the presented date. Thus, you must ensure all cheques issued must have sufficient funds; otherwise, the Bank has no liability to you for this case.

8.4 Cheques drawn from your account must be on the forms printed and supplied by the Bank and completed in the manner required by the Bank. The authorized signatories in the same style must sign each cheques as the specimen registered with the Bank and stamp (if any).

8.5 In the event that the Bank dishonors a cheques, the Bank may return the cheques to the presenter (it is not the Bank obliged) and state the reason the cheques is dishonor. The Bank shall not be liable to you or to any third party for dishonoring a cheques even if the cheques could have been honor. This provides the Bank acts in good faith.

8.6 The Bank reserves the right not to accept cheques for credit to an account if the payees name is not identical to that of the Customer shown on the Bank's record.

8.7 The Bank, at its discretion, may accept deposits funded by cheques. Such deposits will become effective and earn interest after the bank has cleared the funds at National Clearing House. A receipt issued by the Bank must be issue to confirm and acknowledge all deposits paid to the Bank for credit to an account. The Bank will not be liable to account for deposits where no such receipt has been issue.

8.8 The Bank acts as the customer is collecting agent for cheques deposited with the Bank on collection. Risk for collecting remains with the customer. In a case where a cheques is not paid, the Bank shall have the right to obtain payment from the customer for amount of the credit and the entry to the account will be reverse.

9. ACCOUNT STATEMENTS AND ACCOUNT INFORMATION

9.1 All economic transactions occurred in account, account owner has to clearly cheques and verify them via ATM, AC Super App, ACLEDA Internet Banking or statement provided by the Bank. In case of irregularity, or if there is a discrepancy between the note and the account statement received by the Bank, the customer shall be notified back not later than 30 days after the date on which the account transaction took place to allow the Bank to review the discrepancies and properly correction. For account transactions arising from operator errors or technical errors, the Bank is authorize to adjust the report to the real situation.

9.2 All correspondence and notices to you for an account shall be send to your E-mail address fill in the account opening applications or the latest E-mail address that the customer has notified in writing to the Bank. The Bank shall not be oblige to ensure that you have actually received the correspondence.

9.3 The customer authorizes the Bank to disclose any information relating to the customer, his financial affairs or accounts at any of the Bank's branches if it is required to do so by authorities, auditing, others case with the consent of you and in accordance with the law of the Kingdom of Cambodia.

10. FEES AND SET-OFF

10.1 The Bank may establish fees applicable to deposit accounts, and such fees shall be set forth in the Account Terms and Fees Table applicable to enable customers to obtain account information and fees. The transaction fees from the account must be in accordance with the fees that the Bank has officially launched.

10.2 Customers must review the fees that the Bank officially launches or the agreed fees before committing to each transaction and agree to pay fees in cash or deduct from their account and other costs involved. The transaction fees that already agreed do not allow modification or change without the consent of either party.

10.3 You will pay all expenses related to the operation of the account or cheques or any other services as required by the Bank and the Bank will charge any fees in cash or deduct from your account in accordance with the real situation.

10.4 The Bank has the unanimous at any time and without prior notice or liability to account for loss of interest, the right to deduct balance from the customers' accounts to pay debts, payments, expenses, penalties and other fees owed by the bank. The other fees or adjust on the settlement resulting from the technical error, whatever description with the Bank. In case customer's account has insufficient fund, the Bank will inform customer to deposit sufficient amount. The Bank will charge interest 2.5% (two percent and a haft) per month on the debt amount, exclude the accounts for overdraft. This right applies to all accounts types and in all Bank offices.

10.5 The Bank may notify you 30 days in advance in case of any amendment fees change, we provide you the notice via any ways of the following means:

• Send notification directly to you via e-mail,
• Publicize on newspapers,
• Notice at our bank offices,
• Post in our Website, or
• In any other way possible

10.6 If the Bank seeks in any manner to enforce or protect any of its rights or resolve any dispute relating to an account, the customer will pay the Bank all the costs, fees and incidental charges including legal fees and the Bank is authorised to debit the customer's account accordingly.

11. INDEMNITY

11.1 The customer shall agree to reimburse the Bank unconditionally for damages, protests, claims, measures, debts, responsibilities for legal expenses and other expenses even under any circumstance, which reimbursement is relevant to the mistakes in connection with all types of customer account transactions.

11.2 The Bank shall not be responsible for any protests, claims, measures, lawsuits, loss of benefits, and other expenses, including relevant expenses to the law, debt or responsibility for the mistakes may occur spontaneously in relation to customer account transaction no matter what the customer account is, except for technical errors made by the Bank.

12. PRIVACY NOTICE

12.1 We may collect, and store any information provided by you such as Name in Khmer & Latin, Mobile Number, Gender, Date of Birth, Place of Birth, ID Number, ID expire date, Employee ID, Address, Email, and any other information in order to perform Account Opening for you.

12.2 We will use your personal information for any of the following purposes:

• When you start to open account
• When required by law or regulations
• Deliver our services available
• Administer and process your transactions
• Internal recording
• Improve/advertise our products and services

12.3 We will share your personal information with third party or services provider we have engaged with to administer and process any payments transactions.

12.4 We store your personal information with reference of our data retention policy. We may still store your information for a longer duration where we need the information to comply with regulatory or legal frameworks or for our legal obligations. When your information is no longer need as stated in the retention period or reason above, we will securely destroy, delete or anonymized it promptly.

12.5 We are committed to ensure that your personal information is in a high security manner and confident. We protect your personal information by applying high security mechanism, control measures, including technology with high availability of infrastructures, encrypted with strong cryptographic key and complies industry security standards to prevent any unauthorized access, collection, use, disclosure, copying, modification, disposal, or other similar risk.

13. MISCELLANEOUS

13.1 The Bank may retain as security for liabilities all property or monies of other assets owned or placed by the customer in the Bank's possession or custody for safekeeping or otherwise.

13.2 If the amount to be paid to the Bank is the amount that will be deducted or withdrawn, the account holder(s) have to pay to the Bank the any addition amount to be ensure that the Bank can receive the net amount after the deduction or withdrawal is equal the amount to be paid to the Bank.

13.3 The customer's liabilities to the Bank will not affect by any change in its constitution or legal status and will bind all successors of the customer.

13.4 Credit interest is daily and automatically accrue and poste to your account for a fixed period of each type of account. Your interest receivable is subject to withholding tax at the prevailing rate set by the Tax Department, Ministry of Economy and Finance. This amount of tax is debit directly to your account held with us.

13.5 All accounts which do not have any withdrawal, deposit, or transfer/payment in or out into account at counter, or via digital banking, other fees that deduct from customer's account. Activities processed by the Bank, such as interest credits or other fees deduction for more than 12 months, will automatically become Dormant Account in the system (inactive account). The fees will charge directly from those accounts as determined by the Bank.

13.6 In the event that any of the conditions set forth above is not in accordance with the laws of the Kingdom of Cambodia, it shall be abrogate but does not affect the validity of the other applicable conditions.

13.7 You may agree to the latest version available on ACLEDA's official website by tick agree ( √ ) in Application Form and keep filing in customer document or received by any possible electronic ways send by ACLEDA to confirm yours properly applying the use of account with ACLEDA Bank Plc. In the case of Khmer version has a different meaning to the English version, the terms of the Khmer version shall prevail.

I/We have read, understood and agreed to all the meanings as set forth in the terms and conditions above.