General Terms and Conditions of Term Deposits with ACLEDA Bank Plc.

1. Term Deposit is an agreement between ACLEDA Bank Plc. and customers who deposit at the bank branch or electronic and digital banking services within a certain period of time to earn high interest rate and safety.

2. Customer has an option deposit cash and choose the renewal automatic terms after careful thought according to the type of term deposit such as: Hi-Growth Term Deposit, Hi-Income Term Deposit, and Long Term Deposit and choose the renewal automatically or stop renewal, depending on specific requirements. The customers will receive a Certificate or E-Certificate of Term Deposit as proof after completely deposit into the bank account.

3. Customer enables to process of cash withdrawal on the maturity date or prematurity date for cash of principle at bank counter or through ACLEDA ATMs:

3.1. Cash withdrawal on the maturity date

• Hi-Growth Term Deposit: cash of principle and interest can be withdrawal on the maturity date.
• Hi-Income Term Deposit: interest can be withdrawal every month and cash of principle can be withdrawal on the maturity date.
• Long Term Deposit: interest can be withdrawal every three months and cash of principle can be withdrawal on the maturity date.

3.2. Cash of principle withdrawal on prematurity date

The termination of deposit agreement is possibly made before maturity date if customer has a prior approval from ACLEDA Bank Plc.

3.2.1. Customer who is a representative of a bank or microfinance Institution must inform to ACLEDA Bank Plc. at least 30 business days in advance by completed the terminate certificate of deposit form or written in notice via official letter or by Service Order via E-mail/Fax from the authorized person and attach with certificate of Term deposit. The interest is not provided and customers will have to settle the principle to the bank if they have already received monthly interest for Hi-Income Term Deposit and quarterly interest for Long Term Deposit.

3.2.2. Customer who is a representative of a company/entity beside bank or microfinance institution must inform to ACLEDA Bank Plc. at least 30 business days in advance by completed the terminate certificate of deposit form or written in notice via official letter or by Service Order via E-mail/Fax without having to attach with certificate of Term deposit if customer requests for cash of principle withdrawal on the prematurity date. The interest will be provided as savings account on the principal amount requested. If they have already received monthly interest for Hi-Income Term Deposit and have already received quarterly interest for Long Term Deposit, they will have to settle the cash of principal to the bank.

3.2.3. Customer who is an individual can end the contract before maturity date without having to attach with certificate of Term deposit if customer requests for cash of principle withdrawal on the prematurity date. The interest will be provided as savings account on the principal amount requested for early withdrawal for Hi-Growth Term Deposit and Hi-Income Term Deposit, the customer will have to settle the cash of principal to the bank if they have already received monthly interest. Exemption for Long Term Deposit, the customer must inform to ACLEDA Bank Plc. at least 30 business days in advance by completed the terminate certificate of deposit form or written in notice via official letter or by Service Order via E-mail/Fax to receive interest rate as savings account, otherwise interest will be not provided. If customers have already received quarterly interest, they will have to settle the cash of principal to the bank.

4. Customer interest income is an imposed tax in accordance with the Prakas on Profit Tax of the Ministry of Economy and Finance.

5. The interest rate of Term Deposit that was already agreed will not allow to be modified or changed without the consent of either parties when the deposit agreement has not terminated. Except in case of the bank does not renew or early close the contract due to the interest rate adjustment, the bank will notify the customer in writing an official letter at least 30 days of working day in advance by providing the interest as actually negotiated.

6. Automatic renewal of Term Deposit occurs when customer requests for one or more than one consecutive terms without changing a new agreement number. Such renewal depends on customer orders by providing information when opening the bank account or notifying at any time during the contract period or at least two business days before the end of contract.

7. When customers choose the automatic renewal terms, which means they agree to continue saving money at the bank for cash of principal or cash of principal with received interest and period of Term Deposit will keep as agreed in the first agreement. The interest exemption shall apply to the following conditions:

• The interest is calculated as normal following by the latest official standard rate of ACLEDA Bank Plc.
• A special interest rate agreement holding by customer is not allowed to choose the automatic renewal terms but in case there is a need for further deposit, the interest will be calculated as normal rate.

8. If customer requests for a new certificate of Term Deposit to replace the old one that is lost or damaged, customer will pay for service fee determined by ACLEDA Bank Plc.

9. The bank has full right to refuse, reject, non-renewable or terminate the agreement before maturity date, if your information is related to activities that do not complied with the policies, laws and regulations related to account operations or is directly or indirectly involved with a person or entity prohibited by ACLEDA Bank Plc.

10. For banking services or other information, please visit your nearest ACLEDA Bank branch or call our 24/7 Call Centre: 023 994 444 / 015 999 233 or E-mail: inquiry@acledabank.com.kh

I/We, the customer of ACLEDA Bank Plc. have read, understood, and agreed to the terms and conditions mentioned above.