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ACLEDA Bank Earns Prestigious Gold Certification for Client Protection Excellence

October 7, 2025

ACLEDA Bank is honored to receive the Gold Level Certification for Client Protection from MFR Global Rating Agency — the highest recognition of our commitment to ethical and responsible banking.

This remarkable achievement confirms that ACLEDA Bank fully complies (100%) with the Universal Standards for Social Performance Management, covering all key principles of client protection:

1. Appropriate Product Design & Delivery
2. Prevention of Over-Indebtedness
3. Transparency
4. Responsible Pricing
5. Fair & Respectful Treatment of Clients
6. Privacy of Client Data
7. Mechanisms for Complaint Resolution
8. Strong Governance & HR Practices

In addition, ACLEDA Bank proudly maintains internationally recognized security standards, including PCI-DSS, ISO/IEC 27001:2022 and ISO/IEC 27701:2019, ensuring the highest level of data security, cybersecurity, and privacy protection for all our clients.

This milestone reflects our unwavering mission to promote trust, transparency, and client well-being through responsible financial services.

MFR (MicroFinanza Rating) is a global rating agency, providing assessments, data and technical expertise for the sustainable finance industry. Learn more about MFR: mf-rating.com

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