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Customer Complaint Form

If you have any problem or our service doesn't meet your expectations, please kindly contact us via:

• For Complaint purpose (Every working day from 7:30 to 16:30)
• Tel: 015 888 654
• E-mail: cmc@acledabank.com.kh
• 24-hour customer service:
• Tel: 023 994 444, 015 999 233
• E-mail: inquiry@acledabank.com.kh
• Visit the nearest ACLEDA Bank Plc. Branch
• Fulfill the "CUSTOMERS' COMPLAINT" form below.

ACLEDA Bank Plc. welcomes and is willing to solve your problem at all time.

Please fulfill the following information:
Name
Address
Tel
E-mail
1. Please select Product-Service which you are using: E-Banking Credit Deposit Cash Management Fund Transfer Trade Finance Financial Lease
2. Subject:
3. Please provide the information of Product-Service which you are facing the problem:
4. Please describe on the problem:
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Remark:

• A complaint should be less than or equal 60 days after identifying the problem which has been occurred.
• A verbal complaint may take up to 2 working days to finalise. If the issue has not been resolved yet, please lodge in formal writing or via E-mail.
• A writing complaint may take up to 30 working days to finalise after the date of receiving the complaint sheet. In case the issue has not been resolved yet, we will notify you that require the same period of time to resolve.
• We will inform you in writing about the result of resolution.
• Your information is kept in confidentiality.